Fares & Passes
How to Ride the TRE
1. Go to the station. TRE rail stations feature connections to other transit services and free parking at those stations with Park & Ride facilities (please refer to the individual station pages to view more information about parking).
2. Buy your ticket. You must have valid fare media to board the train – a monthly or annual pass, E PASS or validated ticket/day pass. Fares are based on where you board and depart, not how far you travel. The fare zone divider is at CentrePort/DFW Airport Station. (At CentrePort, purchase a DART Local pass to travel east or TRE 1 Zone pass to travel west; a Regional Pass allows travel across/within all fare zones and on DCTA service.). Please check the fare type to make sure the fare media you use is valid for the zones of travel you will cross.
3. Before boarding, check destination signs, which designate the final stop.
Ticket Vending Machine Fare Media
You must have a valid ticket to board the train. If you board without a valid ticket, you may be issued a citation that can be resolved by paying a $75 administrative fee to DART or that can be resolved in court. Only when the police or fare inspectors confirm that ALL ticket vending machines were out of service at your station of origin, will a citation not be issued.
It is good practice to arrive at the TRE platform 10-15 minutes prior to the departure time of the train to allow yourself enough time to purchase your fare media from the ticket vending machine, even if there is a line.
Single-ride tickets are good for transfer to the Trinity Metro local bus. DART Local single-ride tickets are also good for two hours of unlimited rides on DART buses and DART Rail.
Ticket Vending Machine Malfunctions / Refunds
In the event that a Ticket Vending Machine (TVM) malfunctions and you don’t receive a ticket, please purchase a ticket from another machine at the same station. When time permits contact Trinity Metro’s customer service department at 817-215-8600 to report the TVM malfunction. Please make note of the date, time and station of the malfunctioning TVM. If you need a refund, Customer Service can assist you with the refund process.
In the rare instance that all TVMs at a station are out of service, board the train and notify the conductor of the malfunction as soon as possible. When you reach your destination, purchase your ticket; if your trip requires you to board another train or bus you will not be permitted to board without a ticket. Note that all machines accept cash, credit and debit cards.
If a TVM fails to give you change and prints a “change owed” receipt, you can bring the receipt to the Intermodal Transportation Center (ITC) and obtain your change at Trinity Metro’s Customer Service Department located inside the ITC, located at 1001 Jones Street, or mail the receipt with a request for refund or change to:
801 Cherry St., Suite 850
Fort Worth, Texas 76102
Attn: Accounting-TVM Refund
For refunds by mail please enclose the name and address of the individual to whom the refund should be mailed.
WHEELCHAIR ACCESSIBILITY ON TRE
TRE is ADA compliant.
BICYCLES ON TRE
Bicycles brought on board TRE Rail must be placed in the area designated for disabled customers, provided it is not occupied.
Bicyclists must consider the number of passengers on the vehicle and the impact the presence of the bicycle will have on the safety of other passengers before bringing the bike on board.
Bicyclists may not block the operator’s cab when it is occupied.