While the Centers for Disease Control and Prevention reports that the immediate risk to the general public for contracting the coronavirus remains low, at Trinity Railway Express the safety of our riders and employees remains our top priority.

We are in direct contact with local, state and national health authorities to monitor the situation, and we will provide updated information as it becomes available.

Please follow these tips from the Center for Disease Control and Prevention:

  • Avoid close contact with people who are sick.
  • Avoid touching your eyes, nose, and mouth.
  • Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
  • Clean and disinfect frequently touched objects and surfaces using an approved cleaning spray or wipe.
  • Wash your hands often with soap and water for at least 20 seconds, especially after going to the bathroom; before eating; and after blowing your nose, coughing, or sneezing.
  • If soap and water are not readily available, use an alcohol-based hand sanitizer with at least 60% alcohol.

 

TRE encourages passengers who feel sick or are experiencing symptoms to stay home and avoid public places.

As a passenger, if you see an unhygienic surface that needs attention, please contact Dallas Area Rapid Transit Customer Service at (214) 979-1111.

We want to remind all our riders that the best way to stay informed about changes in service is through TRE Alerts. Customers can sign-up for TRE Alerts at https://trinityrailwayexpress.org/ on the homepage under Stay in Touch.

QUESTIONS AND ANSWERS

— North Texas Transit Agencies Expand Safety Protocols Around Coronavirus Concerns
North Texas public transit agencies have aggressively expanded agency-wide cleaning and safety protocols in response to the novel coronavirus (COVID-19)

Dallas Area Rapid Transit (DART), the Denton County Transportation Authority (DCTA), Fort Worth’s Trinity Metro and the Trinity Railway Express (TRE) all remain in close contact with local, state and national health authorities, including the Texas Department of State Health Services and the CDC, and will continue to monitor the situation for residents in the North Texas region.
Click here to learn more.

Is the coronavirus a public transit concern?
While the Centers for Disease Control and Prevention (CDC) reports that the immediate risk to the general public for contracting the coronavirus remains low, Trinity Railway Express (TRE) remains committed to doing everything we can to keep our patrons safe.

TRE remains in close contact with local, state and national health authorities, including the Texas Department of State Health Services and the CDC, and will continue to monitor the situation for residents in the North Texas region.

TRE encourages passengers who feel sick or are experiencing symptoms to stay home and avoid public places.

How often are TRE trains cleaned?
TRE trains are cleaned nightly.

Trains now receive additional cleanings throughout the day. High-touch surface areas are cleaned with an EPA-approved cleaning agent. High-touch surfaces include handrails, door buttons, grab rails and hanging straps.

Trains are cleaned with products identified by the Environmental Protection Agency (EPA) as successful in killing the coronavirus, as well as influenza, rhinovirus, norovirus, salmonella, staphylococcus, and e-coli.

TRE is prepared to escalate our cleaning process for trains should the need arise.

What if you see something that you’re concerned about?
As a passenger, if you see an unhygienic surface that needs attention, please contact DART Customer Service at (214) 979-1111.

We want to remind all our riders that the best way to stay informed about changes in service is through TRE Alerts. Customers can sign-up for TRE Alerts at https://trinityrailwayexpress.org/ on the homepage under Stay in Touch.

How are TRE employees being protected?
TRE cleaning crews and personnel are required to wear personal protective equipment to prevent contamination from possibly infectious diseases, and we will continue to keep them informed and remind them about good hygiene practices.

What can you do as a public transit rider to keep yourself and others healthy?
There is currently no vaccine to prevent coronavirus disease 2019 (COVID-19). The best way to prevent illness is to avoid being exposed to this virus. However, as a reminder, CDC always recommends everyday preventive actions to help prevent the spread of respiratory diseases, including:

  • Avoid close contact with people who are sick.
  • Avoid touching your eyes, nose, and mouth.
  • Stay home when you are sick.
  • Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
  • Clean and disinfect frequently touched objects and surfaces using a regular household cleaning spray or wipe.
  • Wash your hands often with soap and water for at least 20 seconds, especially after going to the bathroom; before eating; and after blowing your nose, coughing, or sneezing.
  • If soap and water are not readily available, use an alcohol-based hand sanitizer with at least 60% alcohol. Always wash hands with soap and water if hands are visibly dirty.

 

In addition, as TRE is a cooperative service provided by DART and Trinity Metro, please click on the links below to learn how each agency is responding to the current situation.

 

DART and Trinity Metro

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